I am interested in working with you on a project (info+graphic, logo, marketing materials, etc.) How does the process work?

The first thing to do, is Get in Touch! Tell us about your project either by giving us a call, or filling out the form in our contact section. The more we know about what you need, the better we will be able to help.

Please have a look at our work to make sure we are a good fit for you. We are a small shop but we are mighty! Custom is our middle name, we work together with you to bring creative ideas to life.

In terms of logo design, we only do 4 logo projects a year because we want to make sure and dedicate our full attention to you and your brand.

For any creative project, we will need you to fill out our creative brief questionnaire, which will help pin down your ideas and hopes for the project. We will then create an estimate based on your timeline and budget and once that is approved, we get to work! We manage our projects through Basecamp (an online project management software) to easily track progress, deadlines and feedback. We always leave a little wiggle room in our project calendar because, life happens. However, sticking as closely as possible to the calendar we assign your project will ensure a timely delivery.

Your constructive feedback is key here. As much as we wish we could, we cannot read minds or guess what will make you jump for joy. We like our clients to be a part of our team, and communication is high on our priority list.

How long will my project take to complete?

Each project has its own specific needs and therefore its own individual timeline. The creative brief will help us determine an approximate amount of time for your project and if you have a hard deadline for it, be sure to let us know. Rush fees may be applied to work on a very tight turn-around. For logo work, we like to dedicate a good amount of time; we put quality first and that doesn’t always go hand in hand with “quick”. For all other projects however, we do our best to work within your time constraints while not sacrificing the quality of the work.

What are your prices, to get an idea?

Our standard hourly rate for any creative work is $75. Most projects however, are best priced on a flat-fee, and that will depend on the scope of your project. We will create an estimate for you based on your budget, deadline and scope of work. We will need a 25% deposit to start any work and require payment upon completion of the project. For some longer term projects additional payments at the mid point may be required. Need it fast? We are here for you, but a rush fee may be applied to your estimate.

I’m ready to start on my project with The Labs & Co! What’s next?

Great! Let’s go have some coffee and talk about your project, fill out your Creative Brief Questionnaire (which we will send to you) and we’ll get your project on the calendar.